SYNCDATE DocsConnecting a second or third account
How to add another Google, Microsoft or iCloud login, what happens when one is already connected, and what disconnecting does to your copies.
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Go to Accounts in the dashboard and connect the next one, or use Connect account, at the bottom of the Add calendars window, while you're picking calendars for a sync. You'll sign in to that provider and come back.
How many you can connect depends on your plan: 2 on Free, 5 on Plus, 20 on Pro.
Connecting a second account with the same provider
This works. Two Google accounts, or a personal Microsoft account alongside a work one, is the normal setup. Two things to know before you start.
Sign out of the first account first, or use a private window. Google and Microsoft will otherwise hand you straight back to the account you're already signed in to, and you'll end up looking at the same calendars you already had, wondering why nothing new appeared.
If a Microsoft account cannot connect or shows no calendars, check that the same account can open Outlook and that its organization allows the requested scopes. A work identity without a working Exchange mailbox can sign in but has no Outlook calendars to connect.
When the sign-in fails
"Need admin approval", or an AADSTS error code. Your Microsoft work account belongs to an organisation that blocks third-party apps by default. You can't approve this yourself. Send your IT admin the workspace admin page. It lists exactly what SYNCDATE requests and the steps to approve it, and it's written for them rather than for you.
It connects, then stops working within minutes. The grant may have been revoked, a required scope may be missing, or the Outlook mailbox may be unavailable. Check the account status in SYNCDATE and whether Outlook itself works. If reconnecting does not hold, contact support with the error shown in Accounts; your admin may also need to review the tenant's app policy.
"Account already connected". That calendar account is already linked to a different SYNCDATE login. Sign in to the login that owns it and check Accounts. If it is an additional account, resolve its syncs and disconnect it there before connecting it elsewhere. If it is that login's sign-in account, it cannot be disconnected; if you do not recognise the login, contact support.
Once it's connected
The new account's calendars show up on the sync screen as their own group. Add the ones you want to an existing sync, or build a new sync.
Adding a third calendar to a mirror is where most people get surprised. Mirroring three calendars means all three receive copies of the other two, so an event on one becomes two copies. That's usually not what people want when they add a third. Feeding several calendars into one (Push, with several sources and one target) is the setup that matches "I want to see everything in one place".
Account-limit questions
Does the account I use to sign in count toward the limit?
Yes. The Google or Microsoft account used to sign in is also a connected calendar account, so it is included in the account total shown on the Accounts page. Connecting a second login therefore uses the second account slot on Free.
Can I disconnect the sign-in account to free a slot?
No. SYNCDATE does not offer Disconnect for the account that currently identifies your login. Other connected accounts can be disconnected after resolving the syncs that use them. Do not plan around removing the sign-in account while keeping the same SYNCDATE login.
Known limitations
- You can't transfer an account directly between SYNCDATE logins. An additional account can be disconnected from the first and then connected to the second. The first login's sign-in account cannot be disconnected.
- Disconnecting asks what to do with the copies already synced elsewhere — delete them or leave them in place. It also tells you which of your syncs survive without that account and which get deleted outright.
- Free allows 2 accounts but only 1 sync. Two accounts and one sync covers the common personal-plus-work pair, and nothing beyond it.
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