SYNCDATE DocsGuides
Step-by-step help for setting up, changing and fixing a sync.
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Step-by-step guides for setting up, changing and fixing a sync. Pick the one that matches what you are trying to do.
Account and connection messages
What each account status, calendar access label and connection error means when you connect Google, Microsoft, iCal or CalDAV, and how to fix it.
Connect a shared Outlook calendar
How Microsoft consent and calendar sharing work together, and when a shared calendar can be a sync source or target.
Connecting a second or third account
How to add another Google, Microsoft or iCloud login, what happens when one is already connected, and what disconnecting does to your copies.
Duplicate reminders on synced events
Choose reminder behavior for copies, identify which event sent each alert, and check existing copies before changing calendar-wide settings.
Events that were not copied
What the issue cards and skip lines in a sync's activity mean when an event was not copied or a rule couldn't be applied, and how to fix each.
Three useful rules for Google and Outlook
Join link in Location, guests in the description, personal events as Busy at work. Rules for syncing Google Calendar and Outlook; rules need Plus.
Hide details only for some events
Use a rule to show Busy or Private for the events you pick, such as big meetings or one source calendar, and leave every other copy as it is, on Plus.
Why events further ahead aren't copied
Your sync window is 30 days, 1 year or unlimited depending on plan. Why a healthy sync can still look incomplete, and what repeating events do instead.
Label copies with the calendar they came from
Put a client's name before each copied title, like [Acme] Standup, to see which calendar it came from. Every plan; a label per calendar needs Plus.
Messages when saving a sync
What each message means when SYNCDATE won't save, start, resume or delete a sync, and what to do next.
Mirror or Push: which one do you need
Push feeds one calendar from another and never touches the source. Mirror goes both ways. How to choose, and what switching later deletes.
Your work account needs admin approval
What to send your IT admin when your organisation blocks third-party calendar apps, and why only they can unblock it.
Plan-limit messages
What each limit message means when SYNCDATE says a plan has no room for an account, sync, calendar or feature, and what you can do.
Put the venue in the location field
When a sports, school or club feed puts the address in the description, copy the description into the copy's location, on any plan.
Set up Team sync rules for your Team
Start Team sync rules, set the team default, add a group for each email domain that needs its own rules, then review, apply and watch it finish.
Share only busy time with a client's calendar domain
Give your company and a client each a group, then add an exception so copies from your people into the client's domain show only Busy.
Show Busy to clients, full details to you
Work shows Busy, personal keeps every detail. A rule per calendar needs Pro; a rule by source calendar needs Plus.
Stop synced events overriding your calendar's colour
Give your calendar its own colours back, colour copies by where they came from, and fix Outlook copies that arrive grey.
Sync is active but events are not showing
What to check when a sync looks healthy but an event has no copy: direction, filters, how far ahead, then one Re-sync.
How to sync iCloud Calendar with Outlook
Choose the right iCloud–Outlook setup for a combined view, a read-only subscription or private Busy copies in your Microsoft 365 calendar.
What each sync status means
Every status a sync can show on your dashboard, from Up to date to Sync problem, what it means and what to do about it.
Sync TeamSnap to Google Calendar or Outlook
Connect a TeamSnap calendar link, add the team name to each game and copy the venue into Location. One team works on Free; several teams need Plus.
How to sync two Outlook calendars from different accounts
Choose a combined view, one-way availability copies or a two-way Mirror between Microsoft accounts. Check access, privacy and the actual result.
What counts as a calendar, a sync, and an account
Accounts, calendars and syncs are three different things and your plan limits each one separately. What each word means, and which limit you're hitting.
Why a Team rule limits my sync
If a choice on your sync is turned off, or a sync is paused, with a message about your Team, here is what each message means and what you can do.
Why is my sync on hold
The headlines a sync shows when part of its work is on hold, such as Restore calendar access or A change couldn't be confirmed, and what to do for each.
Why is my sync paused
Every Paused label a sync can show, what caused it, whether you can resume it yourself and when to contact support.
Start sync is greyed out
Why the Start sync button is greyed out: five things can hold it, and some show no message. How to find which one it is.
Why your free slots show as Busy
Free or busy decides whether a copy blocks your time; the title setting doesn't. Which one you actually want, and what to check when it's already on.